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We know how important it is for you to have peace of mind before you travel, knowing you’re in safe hands. For those dreaming of their next travel adventure, we are here to help you book with confidence.
Expert advice at every step
Each Luxtripper holiday is tailor-made by our dedicated team of travel experts, who can advise on international and local travel requirements, whilst creating incredible experiences that perfectly match your expectations. Your personal sales agent will be able to help you understand the latest restrictions and our dedicated Concierge team will be there to answer any questions after you book, leaving you feeling relaxed and fully prepared.
We work closely with all of our trusted suppliers to ensure that the protection of our customers continues to meet every health and safety standard, wherever they choose to travel.
Our partnership with renowned health and safety consultants Sanderson Phillips and tranquilico.com, ensure that the accommodation, transport and activities we offer are strictly assessed so our clients can enjoy our incredible experiences around the world, knowing they’re in safe hands.
Every flight-inclusive package holiday we sell is covered by ATOL, the UK Government’s financial protection scheme. Managed by the Civil Aviation Authority (CAA), the scheme protects you from losing money or being stranded abroad if the tour operator goes out of business. Our ATOL number is 11506 and more information can be found here.
If you have any questions about your existing booking or a future booking with us, please see our FAQs below, or call our friendly team on 020 4538 2013.
We closely follow the latest FCDO travel advice and recommend all travellers do the same. Lots of useful information on the rules and requirements for specific destinations can be found here, by selecting the appropriate country.
Can I book a holiday?
Yes, many countries are welcoming international travellers and we are booking amazing holidays for clients across a wide selection of destinations.
If you would like to discuss your next holiday with us, our dedicated team of travel experts are on hand to help and will be able to discuss all rules and restrictions with you. Please call on 020 4538 2013.
What are the entry requirements for my destination?
Please refer to the FCDO website for more information on entry requirements for individual countries, including Covid-19 testing.
Some countries require proof of a pre-departure PCR test on entry, which usually needs to be taken within 72 hours of your departure date, but this can vary. If your holiday includes a flight, you must also check with your airline for specific restrictions, including testing before you fly home, and/or restrictions of countries you are flying via, which may be applicable.
Please don’t forget that visas and other health vaccinations are required for a wide range of destinations, and will need to be organised in advance of your trip. More information on entry requirements can be found here, and specific, non-Covid-19 vaccination requirements can be found here.
What are the requirements for arriving back into the UK?
The UK Government has a set of requirements to enter England, based on vaccination status and risk of Covid-19. Details of this can be found here. We continue to monitor and review these requirements, as well as further changes happening across the world, to ensure that our customers are informed and protected.
Below are the current requirements for arrivals back into the UK – please note that these may be subject to change at short notice:
A further, useful step-by-step guide on travel abroad can be found here.
The country I am travelling to has been added to the UK Government’s ‘red list’ – what should I do?
Before your departure, you should check and adhere to any entry requirements for your destination, details of which can be found here. Please note that these requirements are subject to change, often at short notice.
When you travel home you will be required to quarantine in a government-approved hotel. You will need to book and pay for a quarantine package via the official booking website before you complete your Passenger Locator Form and board your return journey to the UK. The quarantine package will include food and beverages, transfers, security and two Covid-19 tests. You will only be able to book this service two weeks prior to arriving in the UK, but we would urge you to do this as early as possible.
Further information on quarantine arrangements can be found here.
The country I am travelling to has been added to the UK Government’s ‘red list’ and I don’t want to go – what should I do?
There’s no need to do anything. Our teams are working hard to contact any clients affected by red list travel restrictions to discuss their options, so please rest assured that we will call you if your holiday is going to be affected.
Your options will include moving your booking to a later date or another destination. The price for each may differ depending on the new dates you choose and availability.
Customers wishing to cancel their trip will be subject to our standard terms and conditions. They may be able to claim back cancellation fees from their insurer and Luxtripper will provide a cancellation invoice as proof if required.
Please note that we are prioritising customers by date of departure, and contacting customers 2-3 weeks before they travel, to ensure any new domestic or international travel restrictions are taken into account.
The country I am travelling to is not on the UK Government’s red list but I don’t want to go – what should I do?
If the destination you are due to travel to not on the UK Government’s red list but you do not wish to travel there, we will help you to move your holiday to another date. The price for a date change may differ depending on the new dates you choose and availability.
We will be prioritising customers by date of departure. Customers wishing to cancel their trip will be subject to our standard terms and conditions. They may be able to claim back cancellation fees from their insurer and Luxtripper will provide a cancellation invoice as proof if required.
I’m due to travel soon but I’ve received a positive Covid-19 diagnosis – what shall I do?
You should immediately notify your insurance company, and then email Concierge@luxtripper.co.uk with proof of a positive Covid-19 diagnosis, so we can cancel your existing booking and issue you with a cancellation invoice to present to your insurer.
Please note that most insurers will only accept a positive PCR test result as proof, rather than a lateral flow test (LFT).
What happens if my holiday destination closes its borders?
If the destination you are due to travel to closes its borders for the dates you are due to travel, we will help you to move your holiday to another date, or another destination. Our estimated timeline for contacting customers is 2-3 weeks before departure, to confirm that the holiday will be affected.
Will my travel insurance cover COVID-19?
It is essential to take out travel insurance at the point of booking your holiday to cover all medical treatment and repatriation. Not all travel insurance companies cover for Covid-19-related claims, so please check your cover options carefully.
Luxtripper Ltd is an Introducer Appointed Representative of JustTravelCover.com, which is authorised by the Financial Conduct Authority and offers a range of products, including cover for cancellation or curtailment of a trip due to contracting Covid-19, or through being quarantined or refused permission to travel due to infection or suspected infection. Click here to get a single or multi-trip travel insurance quote. You can read more about the activities that are covered via the link, or see the FAQs here. Alternatively, call Just Travel Cover on +44 (0) 800 294 2972.
The balance is due on my holiday, but I am unsure if it will be affected - what should I do?
Unless we have informed you that your travel arrangements are impacted, your balance remains payable as per our Terms and Conditions. You should continue to pay your balance within the normal time frame in order to avoid any unnecessary cancellation charges being levied and so that we are able to pay our suppliers in a timely manner for your holiday.
Where can I get a Covid-19 test?
There are a variety of private health providers that offer Covid-19 tests for travellers, and details of these can be found online. Some providers will require you to come into a clinic for your test, whereas others can send a testing kit by post for you to administer yourself.
A full, Government-approved list of PCR test providers can be found here.
What if my Covid-19 test results do not come back in time?
Each Covid-19 test provider will have varying turnaround times for test results, so it’s best to clarify what these are before you purchase a test.
Please note that we cannot be held responsible if the test results are not returned in time for departure. However, we will do our utmost to assist you with moving your trip if you need to.
Do I need proof of vaccination to be able to travel?
Many destinations are including Covid-19 vaccination status as part of their entry requirements - you should continue to check for updates to your destination before travelling. More information on how to demonstrate your Covid-19 vaccination status can be found here.
Do I need to be fully vaccinated in order to travel?
Some destinations are requiring travellers to be fully vaccinated as part of their entry requirements. You can check by selecting your destination here - please be aware that entry and testing requirements may differ depending on vaccination status. These requirements are subject to change at short notice, so you should continue to check for updates to your destination before travelling.
What can I expect when I arrive at my hotel?
Each hotel will have its own safety measures and protocols to ensure the wellbeing of all visitors. In some resorts, there may be restrictions on spa treatments and excursions, and restaurants may be operating on a reduced menu.
We are working closely with our hotel providers to provide customers with details of specific restrictions before they travel. We would also recommend checking with staff when you arrive.
What do I need to do if I feel unwell on holiday?
Should you begin to feel unwell and, in particular, experience any of the following symptoms while you are away: - High fever - New and persistent cough - Loss of taste and/or smell.
We advise that you stay in your accommodation and avoid contact with others, follow local health guidance where applicable and immediately contact your health insurance provider for advice.
Do I need to complete any forms before returning to the UK?
Up to 48 hours before returning to the UK, you must complete a Passenger Locator Form online, which must then be printed or downloaded to your mobile phone before you reach Border Control. This form can be found here, alongside all the relevant information.
Will I have to quarantine or self-isolate when I return home?
If you are travelling from a destination not on the UK Government’s ‘Red List’, you will need to self-isolate on return to the UK, until you have submitted proof of a negative PCR test. This test can be taken as soon as you return home – and no later than 48 hours after your arrival – so we would recommend as early as possible to minimise isolation time.
If you are travelling from a destination on the UK Government’s ‘Red list’, you are required to quarantine in a government-approved hotel on your return to the UK. You will need to book, and pay for, a quarantine package via the official booking website before you complete your Passenger Locator Form and board your return journey to the UK. The quarantine package will include food and beverages, transfers, security and two Covid tests. You will only be able to book this service two weeks prior to arriving in the UK, but we would urge you to do this as early as possible.
Further information on quarantine arrangements can be found here.
If you are travelling back from a country not on the UK Government's 'Red List' but you are not vaccinated, you will need to self-isolate for 10 days on returning to the UK. If you are required to self-isolate, you may be eligible to take a Covid-19 test after five days to reduce your self-isolation period. Further information on the Test to Release Scheme can be found here.
The UK’s position on quarantine requirements is subject to change at short notice, so you should regularly check here for the latest advice, including while you are away.