Coronavirus (COVID-19) | Luxtripper
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COVID-19 Protection

Coronavirus (COVID-19)

Safer Travels with Luxtripper

Book with confidence knowing our travel protections are designed for you

As the world begins to slowly reopen for travel, we’re actively helping our clients to plan their next great adventure for 2021 and beyond.

We appreciate that there may be some apprehension around future travel, which is why we have created a number of protections so that our customers can book their dream holiday with confidence. 

Flexibility, guaranteed

We know that the future is far from certain and that situations can change quickly. That is why, as a result of our close partnerships with trusted airlines and hotels across the world, a wide range of our trips are stamped with our ‘Flexible Guarantee’, which allows customers to change their travel dates for free, up to 39 days before departure.

Find our latest ‘Flexible Guarantee’ offers here

What are the terms of the Flexible Guarantee?

Luxtripper’s Flexible Guarantee for changing dates up to 39 days before departure:

  • Applies to any new bookings with the ‘Flexible Guarantee’ included in your booking itinerary excluding departures between 07 Dec 2021 and 11 Jan 2022
  • Additional charges may be incurred if you change to a more expensive holiday or departure date and depending on availability
  • Where a new date has lower pricing a refund of the difference is not applicable
  • Date change requests will be prioritised in departure date order
  • Your holiday balance remains payable as per our standard terms and conditions of booking which can be found here.
  • All other conditions as per our standard booking terms and conditions.

Protection against the unexpected

The security and peace of mind of our guests is our top priority, so rest assured that you’re in safe hands, whatever may happen.

Luxtripper Covid-19 Protection Promise is our commitment to fully protect your booking if you are unable to travel due to a positive Covid-19 diagnosis.*

This means that we will replace your trip to the original value if:

  • You, or any person you are travelling with on the same booking, receive a positive Covid-19 diagnosis within 14 days of your departure or within 28 days of your departure if you have been hospitalised as a result of Coronavirus
  • You, or any person you are travelling with on the same booking, are refused boarding following a positive Covid-19 diagnosis or failed a temperature check at your original departure point

If, for any reason, you are unable to move or replace your booking and it cannot continue, we will offer you a full refund. 

*Terms and Conditions apply – see our FAQs below for full details.

Other ways we’re protecting you:

  • Every package holiday we sell is covered by ATOL, the UK’s financial protection scheme, which means you will never be left stranded abroad and your money is protected.
  • Our team is constantly monitoring the UK Government and FCDO travel guidelines, as well as changes happening across the world to ensure that our customers are protected. If we think your holiday will be impacted by the Covid-19 pandemic, we’ll call you to discuss all your options, so you don’t need to worry about anything.
  • We are also working closely with all our trusted partners to ensure the safety and protection of our customers continues to meet every standard, wherever they choose to travel.
  • We have a 24-hour Concierge helpline for any assistance you might need while you travel.

Transparency at every step

The trust of our clients is incredibly important to us, which is why we will always be transparent about our terms and conditions when you book with us, so that there aren’t any unexpected surprises along the way.

Each Luxtripper holiday will be personally built for you by one of our Travel Experts, who will advise you on the destinations, hotels and experiences that perfectly match your expectations. All members of our team will be up to date with the latest domestic travel rules and requirements of the destinations you are travelling to, so will be able to answer any questions you have, leaving you feeling relaxed and fully prepared. 

We want to give you the holiday you’ve been dreaming of, with no compromises. Therefore, if the destination you are due to travel to closes its borders, you will be able to choose one of the following options:

  • Move your holiday to another date or another destination
  • Take a travel voucher to book a holiday for another time, whenever you’re ready
  • Receive a full refund

If you need to cancel your holiday for a reason other than those above but still Covid-19 related, we will waive all of our own cancellation fees and work to minimise any supplier costs passed on to you.

If you have any further questions, please see our FAQs below or call the team on 0208 534 3125.

Frequently Asked Questions

We are closely following all travel advice from the FCDO and would recommend all travellers to do the same. Lots of useful information on the rules and requirements for specific destinations can be found here, by selecting the appropriate country.

Can I book a holiday for 2021?

Absolutely! Many countries have opened their borders for international travel, and we are actively booking exciting holidays for clients across a wide selection of amazing destinations. We are working closely with all our trusted partners to ensure the safety and protection of our customers at all times, wherever they choose to travel.

If you would like to discuss a holiday departing in 2021, our expert team is on hand to work with you to create experience-rich itineraries, tailored to your exacting requirements. They will also support you throughout the booking process, advising on the entry requirements and rules for whichever destination you are considering, as well as the impact of any future restrictions on your trip. 

To discuss a holiday for 2021, please call the team on 0208 534 3125.

My holiday is going to be affected by the Covid-19 pandemic – what shall I do?

There’s no need to do anything. Our teams are working hard to contact all of our clients imminently affected by current restrictions to discuss their options. We will be prioritising by date of travel, so rest assured you are on our list and we will call you soon.

I’m due to travel soon but I’ve received a positive Covid-19 diagnosis – what shall I do?

If you are unfortunate enough to receive a positive coronavirus diagnosis before departure or refused boarding, please contact us immediately on 020 8534 3125 or email concierge@luxtripper.co.uk. You will likely be covered by our Covid-19 Protection Promise, and we will help you take the necessary steps to re-book your trip. 

The Covid-19 Protection Promise is subject to policy terms and conditions as specified below:

  • Applicable for all bookings made on or after 31st July 2020 and until further notice, and for UK departures only.
  • The rebooking will be subject to any fare difference for the new date of travel and Luxtripper will not charge an admin fee for the rebooking.
  • The cover is for a booking up to a maximum value of £5,000 per person / £20,000 per booking.
  • You are still required to take out full personal travel insurance for the duration of your trip as per our booking terms and conditions.
  • The Luxtripper Promise is not a replacement of the standard personal travel insurance that you are required to take out in respect of cancellation/curtailment/disruption (including as a result of Covid-19 when in destination), medical assistance and protection of valuables.
  • When making a claim, we will contact our insurers who will validate the claim and may request evidence of the positive coronavirus diagnosis such as medical certificate or airline confirmation.
  • Luxtripper continues to follow FCDO and DfT advice in respect of all destinations as outlined in UK Government guidance from time to time.

This policy has been arranged by Rock Insurance Services Limited. Rock Insurance Services Limited is authorised and regulated by the Financial Conduct Authority.

This insurance is underwritten by Euroins AD authorised and regulated by the Financial Conduct Authority.

What if my holiday destination closes its borders?

If the borders of the destination you are due to travel to close, we will assist you in moving your travel dates forward. Alternatively, if you are unable to change dates or do not wish to do so, you are able to claim a travel voucher for your cancelled holiday, or receive a full refund.

What happens if the UK shuts its borders and bans all travel?

If the UK closes its borders and bans all travel, we will work with you to move your travel dates forward to enjoy your holiday at another time. However, if you are unable to change dates or do not wish to do so, you are entitled to claim a travel voucher for your cancelled holiday or receive a full refund. 

What are my rights if the UK Government has restricted travel?

(This is the current situation for the UK as of 5th January 2021)

If your holiday is affected by UK Government restrictions, we will work with you to change your date and minimise costs. If you are unable to change dates or do not wish to, we would recommend opting for a Credit Voucher which can be used to book a long-haul holiday at a future date that suits you. Credit Vouchers can be subject to supplier fees, but we are usually able to negotiate most if not all of the original cost back. Alternatively, we can look at options for a partial refund. 

Luxtripper has waived our own cancellation fees for any holiday affected by the Covid-19 pandemic, but customers may still be subject to supplier cancellation fees, although we will try and help keep these to a minimum. Our team will provide you with all the options available to you and outline any associated costs for each one, so you can make a decision that works best for you.

If I am impacted by the UK Government restricting travel, why am I am not eligible for a full refund?

Although the UK Government is currently imposing restrictions on travel, the borders are not shut as there are legally permitted reasons for individuals to still travel. We are following the legal position known as the contract being “frustrated” which specifies that customers are permitted a refund, minus any supplier cancellation fees.

Should you choose to request a refund, we will work to help you keep these costs to a minimum. However, we would also recommend that you contact your travel insurers to ascertain if the deducted costs may be claimed with them. We will assist you in this process if you require any proof for your insurer to facilitate our claim.

Will my travel insurance cover COVID-19?

It is essential to take out travel insurance before your holiday to cover all medical treatment and repatriation. However, it’s important to note that not all travel insurance companies are currently covering for Covid-19-related claims. Luxtripper Ltd is an Introducer Appointed Representative of JustTravelCover.com, which is authorised by the Financial Conduct Authority and offers a range of products including cover for cancellation or curtailment of a trip due to contracting Covid-19, or through being quarantined or refused permission to travel due to infection or suspected infection.  Click here to get a single or multi-trip travel insurance quote. You can read more about the activities that are covered via the link, or see the FAQs here. Alternatively, call Just Travel Cover on +44 (0) 800 294 2972.

Do I need to get a Covid-19 test before travelling?

Depending on the destination you are travelling to, or the airline you are flying with, you may be required to take a Covid-19 PCR test before travelling. Different destinations and airlines have imposed different regulations for those entering the country and boarding their flights, so it is important to check the requirements before you travel. 

Luxtripper is not selling any destination where quarantine on arrival is a requirement, but we will keep you updated on any changes to restrictions.

Please refer to the FCDO website for more information. 

Where can I get a Covid-19 test?

There are a variety of private health providers that offer Covid-19 tests for travellers, and details of these can be found online. Some providers will require you to come into a clinic for your test, whereas others can send a testing kit by post for you to administer yourself.

To assist customers with the testing process, Luxtripper has teamed up with the Corona Test Centre which has testing centres in London, Watford, Birmingham and Manchester. Please click here if you would like to make an appointment using their services.*

*It is entirely your choice to use this testing service, and any questions relating to the test should be directed to the Corona Test Centre, with whom your contract will be under their Terms and Conditions. We need to let you know that the test booked will not form part of your contract with Luxtripper and we cannot be held responsible for any part of the testing process, including the timescale of results and the quality of the services.

What if my Covid-19 test results do not come back in time?

Each Covid-19 test provider will have varying turnaround times for test results, so it’s best to clarify what these are before you purchase a test. 

Please note that we cannot be held responsible if the test results are not returned in time for departure. However, we will of course try our best to assist you with moving your trip and with any costs associated with that. 

Do I need proof of vaccination to be able to travel?

There is currently no requirement for UK travellers to require a vaccination to travel.

Should an airline and/or country introduce the requirement for vaccination in order to travel in the future then this will be made clear to you. If you take the decision that you do not want to have the vaccine, then our standard cancellation conditions would apply.

What should I expect at a UK airport?

Passengers are currently required to wear face masks for the duration of their time in the airport. They are also advised to use contactless payments and online check-in services where possible, as well as following social distancing measures and regularly washing their hands. 

Many airports have limited retail services available, with some outlets operating reduced hours. Most major airports have implemented signs, barriers and markers to ensure that social distancing procedures can easily be followed.  

Screening procedures and waiting times will vary from airport to airport, so please ensure you arrive early enough to factor in any extra time which may be required. If you feel unwell on arrival at the airport, you must seek assistance from the nearest member of staff. 

Please note that rules and requirements will vary for each provider. If you have a specific query, we recommend that you check with the airport you are flying from/to.

How will my flight be different?

Most airlines have enhanced their cleaning procedures and incorporated social distancing measures to minimise the spread of Covid-19. 

For most airlines, you will be required to wear a face mask for the duration of your flight, unless you are eating or drinking. You will likely be asked to remain seated where possible, follow social distancing measures in the cabin and opt for contactless payment methods where possible. If you feel unwell during your flight, you must seek assistance from the nearest member of staff. 

To streamline the check-in process and maintain social distancing measures, you may be asked to check your hand luggage into the hold baggage. 

Airlines may also offer reduced/alternative in-flight dining options, such as pre-prepared meal boxes and small ‘snack bags’. In some cases, alcoholic beverages are no longer being served. In-flight services have been suspended altogether on some flights to help minimise contact between cabin crew and passengers.

Please note that rules and requirements will vary for each provider. If you have a specific query, we recommend that you check with the airline you are flying with.

What will the airport experience be like in my holiday destination?

The rules for each airport will differ depending on local regulations and you should follow all local guidelines.

You should expect to be asked to be asked to wear a face mask for the duration of your time in the airport to help limit the spread of Covid-19. You will likely be required to socially distance and regularly wash your hands.

Many airports have limited retail services available, with some outlets operating reduced hours. Most major airports have implemented signs, barriers and markers to ensure that social distancing procedures can easily be followed.  

Screening procedures and waiting times will vary from airport to airport, so please ensure you arrive early enough to factor in any extra time which may be required. If you feel unwell on arrival at the airport, you must seek assistance from the nearest member of staff. 

Please note that rules and requirements will vary for each provider. If you have a specific query, we recommend that you check with the airport you are flying from/to.

Will I have to wear a mask in my holiday destination?

In general, it is strongly advisable to wear a face mask or covering in enclosed spaces or wherever social distancing may not be possible. It’s important that you are aware of local restrictions and penalties can be more severe than in the UK.

We advise remaining up to date with the FCDO for any protocols that have been recently put in place in the destination/s that you are visiting by selecting the relevant country here

What can I expect when I arrive at my hotel?

Each hotel will have its own safety measures and protocols to ensure the wellbeing of all visitors. In some resorts, there may be restrictions on spa treatments and excursions, and restaurants may be operating on a reduced menu. 

We are working closely with our hotel providers to provide customers with details of specific restrictions before they travel. We would also recommend checking with staff when you arrive.  

What do I need to do if I feel unwell on holiday?

Should you begin to feel unwell and, in particular, experience any of the following symptoms while you are away: - High fever - New and persistent cough - Loss of taste and/or smell 

We advise that you stay in your accommodation and avoid contact with others, follow local health guidance where applicable and immediately contact your health insurance provider for advice.

Do I need a Covid-19 test to return to the UK?

Depending on when you are booked to travel, there may be a requirement to provide a negative Covid-19 test which, if required, would need to be shown before you board your flight back to the UK. The most up to date information including the accepted types of tests can be found here

If you are required to take a test, your hotel will assist you in booking your appointment. We would recommend booking this as early as possible to secure your appointment and ensure your results come back in time. 

Requirements may change at any time, so you should regularly check here for all travel updates.

Do I need to complete any forms before returning to the UK?

Up to 48 hours before returning to the UK, you must complete a ‘Passenger Locator’ form online which must then be printed or downloaded to your mobile phone before you reach Border Control. This form can be found on here alongside all the relevant information. 

Will I have to quarantine when I return home?

Depending on when you are travelling and where you are travelling from, you may need to self-isolate for 10 days upon returning to the UK. If you are required to self-isolate, you may be eligible to take a Covid-19 test after five days to reduce your self-isolation period. Further information on the Test to Release Scheme can be found here

The UK’s position on quarantine requirements is subject to change at short notice, so you should regularly check here for the latest advice, which also includes the most up-to-date list of travel corridors.